Shipping Policy – OnConfortSole

At OnConfortSole, we aim to deliver your order as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand our shipping practices.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

Estimated delivery times may vary depending on your location:

United States: 7–15 business days
United Kingdom & Europe: 7–20 business days
Rest of the World: 10–25 business days

Please note that delivery times may vary due to customs clearance, local postal delays, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout and depend on the shipping destination and order size.
Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order directly on our website through the “Track My Order” page.

Customs, Duties, and Taxes

OnConfortSole is not responsible for any customs duties, import taxes, or fees applied to your order.
All charges imposed during or after shipping (tariffs, taxes, customs, etc.) are the responsibility of the customer.

Undeliverable or Wrong Address

Please ensure that your shipping address is complete and correct.
OnConfortSole is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.
If your order is returned to us due to an undeliverable address, we may reship it at the customer’s expense.

Delays

While we strive to meet our estimated shipping times, delays can occur due to factors beyond our control, such as customs clearance, postal service delays, or global supply chain disruptions.

Contact Us

If you have any questions regarding shipping, please contact our customer service team:

📧 Email: admin@onconfortsole.com

📞 US: +1 (682) 228-2210

📞 UK: +44 2080 891401

📞 DE: +49 800 400 9820